Refund policy

Chelly Chell Hair Refund Policy

At Chelly Chell Hair, we pride ourselves on providing high-quality hair products that meet the highest standards of excellence. Due to the nature of our products and the importance of hygiene and quality assurance, ALL SALES ARE FINAL.

No Refunds or Exchanges

Please note that we do not offer refunds or exchanges on any products, including but not limited to wigs, bundles, closures, frontals, or custom orders. This policy is in place to ensure the safety, cleanliness, and integrity of our products for all customers.

Quality Assurance

All items are thoroughly inspected before being shipped to ensure they meet our standards. If you believe you have received a defective or incorrect item, please contact us within 72 hours of receiving your order with detailed photos and your order number so we can review the issue.

Order Cancellations

Once an order has been placed, it cannot be canceled, modified, or refunded. Please double-check your order details before completing your purchase.

By purchasing from Chelly Chell Hair, you acknowledge and agree to our refund policy.

For any questions, please email us at chellychellhair@gmail.com. We appreciate your understanding and continued support.